Terms for Customers

1. Who these Terms are for

These Terms are for people who book or ask to book a slot on a turf's booking page, or who receive a booking confirmation, invoice or other message sent through TurfWise ("you").

The page is run by the turf ("the Turf"). The software behind it is provided by TurfWise of Benguluru ("TurfWise", "we"). By ticking the box, booking or using the page, you agree to these Terms.

If you are under 18, a parent or guardian must make the booking, or must be with you and agree to it for you.

2. Who you are contracting with

When you book a slot, your contract is with the Turf. The Turf is the seller. TurfWise is a software provider. We are not a party to your booking, we do not sell slots, and we do not run, own, inspect or control any turf.

The name and contact details of the Turf are shown on its booking page and on your confirmation and invoice. Please check them before you pay.

3. Price, tax and payment

The Turf sets its prices. The price shown at booking is the Turf's price. GST is shown or added if the Turf is registered for GST. The tax invoice comes from the Turf, not from TurfWise.

Some Turfs let you pay online. Online payments are taken by Razorpay, a payment company. The money goes straight to the Turf's own Razorpay account. TurfWise does not hold it and does not see your card number or UPI PIN. Razorpay's own terms and privacy policy apply to the payment.

Some Turfs let you pay at the Turf. If you choose that, you pay the Turf directly.

Some Turfs treat your booking as a request until they confirm it. A slot is only yours when the Turf confirms it. The page and your email will say so.

4. Cancellations, changes and refunds

Cancellation and refund rules are set by the Turf. They may include a cancellation fee. Look for them on the booking page or in your confirmation, or ask the Turf before you pay.

If you cancel or the Turf cancels, the Turf decides what you get back. Where an online payment is refunded, the refund goes back to the original payment method through Razorpay. The Turf may also keep the amount for you as credit for a later booking.

TurfWise cannot approve, change or pay a refund for the Turf. TurfWise does not hold your money.

If a payment is taken from your account and you have no confirmed booking, tell the Turf at once and give them your payment reference. If you cannot resolve it with the Turf, contact us on the Grievance Redressal page.

5. Your details

You must give true details (name, phone number and email). The Turf uses them to manage your booking. TurfWise stores them for the Turf and sends emails (such as your booking confirmation, changes, cancellation and receipt) on the Turf's behalf.

The Turf decides what to do with your details and for what purpose. It is responsible for them. We handle them only for the Turf and for the reasons in our Privacy Policy.

Marketing emails are sent only if you ticked the box that says so. You can withdraw that choice by telling the Turf or by writing to us. Booking-related emails are not marketing and are always sent to the email address you gave.

6. Using the page

Use the page only to make real bookings for yourself or for others with their permission. Do not make false or repeated bookings, try to get around the bot check, scrape the page, attack or overload it, or use it for anything unlawful.

We or the Turf may cancel a booking or block access if we reasonably believe the page is being misused.

7. At the Turf

The Turf is responsible for its ground, equipment, safety, staff, opening times and the service you get. Sport carries risk. You play at your own risk and must follow the Turf's rules and any reasonable instruction from its staff.

TurfWise is not responsible for the Turf's facility or service, or for any injury, loss, damage or dispute at or because of the Turf. Your rights against the Turf are between you and the Turf.

8. Our responsibility

We work to keep the page running, but we do not promise it will always be available or error-free.

Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or anything else the law does not allow to be limited, and nothing takes away your rights as a consumer under Indian law.

Subject to that, TurfWise is not liable to you for indirect or consequential loss, and our total liability to you in connection with the use of the page is limited to [AMOUNT IN RUPEES - LAWYER TO SET]. TurfWise takes no fee from you, so this cap is kept low on purpose. [Lawyer: confirm whether a cap on consumers is enforceable at all, and what amount is reasonable.]

9. Complaints

For a problem with your booking, the slot, the facility or a refund, contact the Turf first. Its contact details are on its page and in your confirmation.

For a problem with the TurfWise software, with how your personal data is handled, or with unlawful content on a page, or if you cannot get help from the Turf, write to our Grievance Officer. Details are on the Grievance Redressal page. We acknowledge a complaint within 48 hours and aim to resolve it within one month.

10. Law and courts, changes and contact

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka, have jurisdiction over disputes with TurfWise, without taking away any right you have to go to a consumer forum or court that has jurisdiction over you under the Consumer Protection Act, 2019. [Lawyer: confirm.] Disputes with a Turf are governed by the Turf's own terms and the law.

We may update these Terms. The version in force when you book applies to that booking.

Write to us at support@turfwise.in. Our details are on the Contact page.